Returns

Our Policy

Our customers are important to us, at Navigator we endeavour to provide our shoppers with quality products, fast delivery and quality service. In the unlikely circumstance you would like to return all or part of your order please see your options below.

Please note: All exchanges are subject to authorisation by Navigator.
PLEASE DO NOT MAKE ANY DISPUTES WITH PAYPAL OR YOUR BANK - We will be happy to discuss any issues with you and if a refund is applicable we will process this on our end via our website.

Unauthorised returns will not be processed. On contacting our team, you will receive a return authorisation number (RA #) which must accompany your return. We require your return to be received within 10 business days of authorisation.

Warranty

Navigator provides a 2 year replacement warranty against manufacturing faults or defects. 

Conditions resulting from normal wear & tear, modification, misuse, abuse or incorrect fitment are not covered and will void the warranty.

In order to make a claim under this warranty, please contact our customer support team by emailing hello@navigatorgear.net.au with photos of your damaged or faulty item, your order number and a detailed description and we will rectify this as soon as possible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Exchanges 

If you wish to return your item and purchase a new one you will need to return your item at your own cost. On receipt, we will issue a refund provided all items meet the criteria in the return’s checklist. You will then need to create a new order online.

Our team will happily assist you through this process, please contact customer care at hello@navigatorgear.net.au

Received An Incorrect Product?

We are very sorry to hear that you have received an incorrect product.

Please contact our customer support team by emailing hello@navigatorgear.net.au with the incorrect item and your order number and we will rectify this as soon as possible.